Meet the Social Development Commission (SDC)’s Residential Case Manager Mira Vujnovic and learn more about her role at SDC:
How long have you worked at SDC?
I have worked at SDC for twenty two years in different programs and roles.
What do you do at SDC?
I am Residential Case Manager at Residential Services. My role is, based on pre-inspection, to notify deferred customers about health and safety building repairs, and to set up expectations in order for families to re-enter weatherization. I also access additional needs in household, make referrals internally and externally, create a booklet with all weatherization measures installed, contractor and warranty information, manage Cap60 customer data system on department level and produce ROMA Next Generation reports.
What motivates you? Why do you do this work?
Making difference in customer’s life by providing resources less known or not known at all. I strongly believe in integration of programs and services in order to address family needs as one-stop shop service.
Describe a time when you felt like your work at SDC made a difference in someone’s life:
There was a customer who applied for energy assistance at one of SDC sites. She approached me to learn how to conserve energy and to attend money smart training to learn to manage her finances. I enrolled her in asset building program I oversaw at the time and assisted with opening checking and savings account. Upon two years of faithfully saving portion of earned wages she received from program two matching dollars for every dollar saved and used it as down payment for purchasing first house. She was appreciative of the work SDC did for her because she couldn’t do it by herself.
There was a family in holistically structured SDC program where I coordinated weatherization, rehabilitation, and Milwaukee City Lead Program services for work and repairs necessary for house to be eligible to become a foster home. Family expressed their gratitude because without SDC they would not be able to became foster family.
There was a customer in Weatherization Program who wrote how program was truly a blessing to her. Her house was her husband’s American Dream. He was veteran and he passed away 5 years ago from the time customer contacted program. Customer wrote that without SDC she would never be able to afford the work that was done to her property and to keep up with paying her medical bills.
Tell us something people don’t know about you:
My family was resettled as refugee family in Milwaukee after war in Bosnia. Prior to that I worked at United Nations Protection Forces interpreting for UN battalions, UNHCR and International Red Cross. I speak Bosnian, Serbian, Croatian and Italian languages.
Lightning Round Questions
This is where it gets really fun as we get to learn more about the things our employees enjoy.
Most recent book you read:
The Road Less Traveled by Scott Peck
Hey Hey Rise Up by Pink Floyd
Favorite local restaurant?
Pieces of Eight
Walking, reading, painting walls, doors, trims.
Learn more about SDC’s Residential Services.